30 Day Performance Guarantee
Right off the bat, we give you a full 30 days to try our products out — to make sure they fit correctly, match your personal style, and most importantly...sound amazing!
We are confident our products will meet and exceed customer expectations. If for whatever reason they do not, our domestic customers are covered with free return shipping and a full refund. We ask that international customers provide their own return shipping for a full refund.
1 Year Warranty
Status Audio is responsible for defects in materials and workmanship for one year after date of original purchase. If the defect is Status Audio's responsibility (e.g., sound is lost in one side of the headphones), the customer will be furnished with a replacement unit. User-inflicted damage is covered with a partial credit towards a replacement unit.
After one year, all claims will be handled on a case-by-case basis at the discretion of Status Audio.I’m not satisfied by the sound, fit, or style of the headphones. What are my options?
If you are within 30 days of receiving your headphones, we offer a no-questions-asked return/refund. We even cover your domestic return shipping costs, so you are never out of pocket.
Past 30 days, we can’t accept returns simply on the grounds of dissatisfaction with the product.My headphones have lost sound on one side, or the sound has become crackling and distorted. What should I do?
Send us a note using the contact form, describing the problem with as much detail as possible — when the issue started happening, if it happens with different cables, etc. Including your order # (from the original confirmation email) always speeds things up.My headphones are physically damaged (e.g. snapped headband). What are my options?
In the case of snapped headbands, we offer our customers a 50% discount towards a brand new set of headphones. We consider this user-inflicted damage, but still help out our customers with a partial credit.
If you believe the headband snapped due to a defective product, or the headphones have any other damage that isn’t your fault, we will certainly hear you out.
Either way, the contact form is the best way to get the problem solved. The more detail the better — order # (from your original confirmation email), detailed description of problem, etc.How can I obtain replacement headphones cables?
Head on over to our cables section, and you can see the replacement cables available for our various models of cabled headphones.
If you believe you’ve received a defective cable, shoot us a note using the contact form.