Contact

We are here to help and love hearing from existing and prospective customers alike. If you cannot find the information you are looking for in the FAQ below, please contact us via the message box. This will beam your inquiry directly to our support team, and will be fielded within 24 hours. We may even surprise you and respond much quicker.

General Inquiries

support@thestatusaudio.com

Mailing Address

Status Audio
175 Varick Street 8th Floor
New York, NY, 10014

Additional Departments:

press@thestatusaudio.com
partnerships@thestatusaudio.com

Frequently Asked Questions

Returns / Warranty
What is your return policy and warranty?

30 Day Performance Guarantee

Right off the bat, we give you a full 30 days to try our products out — to make sure they fit correctly, match your personal style, and most importantly...sound amazing!

We are confident our products will meet and exceed customer expectations. If for whatever reason they do not, our domestic customers are covered with free return shipping and a full refund. We ask that international customers provide their own return shipping for a full refund.

1 Year Warranty

Status Audio is responsible for defects in materials and workmanship for one year after date of original purchase. If the defect is Status Audio's responsibility (e.g., sound is lost in one side of the headphones), the customer will be furnished with a replacement unit. User-inflicted damage is covered with a partial credit towards a replacement unit.

After one year, all claims will be handled on a case-by-case basis at the discretion of Status Audio.

I’m not satisfied by the sound, fit, or style of the headphones. What are my options?

If you are within 30 days of receiving your headphones, we offer a no-questions-asked return/refund. We even cover your domestic return shipping costs, so you are never out of pocket.

Past 30 days, we can’t accept returns simply on the grounds of dissatisfaction with the product.

My headphones have lost sound on one side, or the sound has become crackling and distorted. What should I do?

Send us a note using the contact form, describing the problem with as much detail as possible — when the issue started happening, if it happens with different cables, etc. Including your order # (from the original confirmation email) always speeds things up.

My headphones are physically damaged (e.g. snapped headband). What are my options?

In the case of snapped headbands, we offer our customers a 50% discount towards a brand new set of headphones. We consider this user-inflicted damage, but still help out our customers with a partial credit.

If you believe the headband snapped due to a defective product, or the headphones have any other damage that isn’t your fault, we will certainly hear you out.

Either way, the contact form is the best way to get the problem solved. The more detail the better — order # (from your original confirmation email), detailed description of problem, etc.

How can I obtain replacement headphones cables?

Head on over to our cables section, and you can see the replacement cables available for our various models of cabled headphones.

If you believe you’ve received a defective cable, shoot us a note using the contact form.

Bluetooth
Are your headphones bluetooth/wireless?

Our BT-1 Wireless Headphones are our bluetooth/wireless headphone offering. All other models are cabled.

I have the BT-1 Bluetooth Headphones, and am having difficult pairing them to my device. Can you help?

Sure! Shoot us a note using the contact form, and be sure to provide information on what type of device you are using with the headphones (e.g. iPhone, Samsung Galaxy, etc).

Shipping & Delivery
How long will my headphones take to arrive?

It depends on where you are ordering from, and the shipping method you’ve selected. U.S. and Canadian customers have multiple shipping options available for both Standard (5-7 days) and Expedited (3-day) deliveries.

For customers outside U.S./Canada, shipping times and options can vary considerably. During checkout, you will see an estimated shipping time before payment.

Do you ship internationally? Which countries? What about Customs/Duty?

Yes, we ship Internationally! Besides U.S. and Canada, we deliver to the following markets: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Customs/Duty are handled on a country-by-country basis, and are unfortunately out of our control. The customer is responsible for paying these fees.

I haven’t received tracking information yet. What’s going on?

Don’t worry! Tracking information can take some time for the carrier to generate. For U.S./ Canada orders, expect about 24 - 48 hrs. For international orders, it can take up to 72 hrs. for tracking information to be generated.

If you are well outside these time-frames, please shoot us a note using the contact form and we can sort it out for you.

My tracking information is showing a delivery, however I have not received my parcel.

This happens quite often, so no need to worry. It is likely that your parcel is waiting for you at your local post office. The carrier may have attempted delivery and no one was home, or simply made a mistake.

Your best bet is to contact your local post office with your tracking information, and schedule a pick-up or re-delivery.

If this doesn’t solve your problem, shoot us a note using the contact form and we can help you out.

I haven’t received my headphones, and it’s been much longer than the expected ship time. What can I do?

First off, check your tracking to see if there’s been any delays with the shipment. This is especially common for international orders.

If you need assistance, give us a shout using the contact form below, and be sure to include your order #. We will get to the bottom of it!

Products
I need to see technical specifications on your headphones before I make a purchase. Where can I find these?

We include tech specs on each of our product pages. Simply select the product, scroll to the bottom of the page, and click on “Tech Specs” — this will open up a section that gives you all the info you are looking for.

I’m a bass-head. Which models would I be interested in?

Our suggestion would be to gravitate towards our HD models (HD One and HD Two), as well as our BT-1 Wireless Headphones.

I’m not a bass-head — more of an audiophile, actually. Which models would I be interested in?

Our suggestion would be to gravitate towards our Studio Monitor Headphones (OB-1 and CB-1). These offer more of an “audiophile” sound signature, with less hype in the bass and high-end.

Miscellaneous
I need to speak to someone directly — how do I get in touch?

The contact form is the best bet — if you need to speak to someone on the phone, leave your phone # and we can reach out directly.

Are there any stores where we can purchase Status Audio headphones?

Nope! We sell exclusively online, to keep costs low for our customers.

You seem like a great company to work for. Where can I see open career positions?

Check out our jobs listings.